MINI LUXE LAUNDRY CO.
Terms & Service Guidelines
Last Updated: August 2026
Welcome to Mini Luxe Laundry Co. We provide a luxury laundry experience designed to simplify your life. By scheduling a service or maintaining a subscription, you agree to the following terms, which govern our pickup, delivery, and garment care practices.
1. Bag Limits & Sorting
All standard laundry must fit securely within your designated Mini Luxe canvas bag. For the safety of our team and to ensure your garments are cleaned properly, bags must be able to close fully. Overstuffed bags may be subject to additional fees or split into a second bag charge.
Please check all garments before placing them in the bag. Mini Luxe is not responsible for items left in pockets (e.g., jewelry, money, electronics, or pens) that may result in damage to the garment or the processing equipment.
### 2. Turnaround & Scheduling
To guarantee your preferred time, recurring pickups must be scheduled via our member portal at least 24 hours in advance. Our standard processing window is 24 to 48 hours from the time of physical pickup. While we strive for efficiency, turnaround times are estimates and may be affected by order volume or holidays.
### 3. Bulky Items & Bedding (SOP)
Standard membership cycles cover everyday apparel and linens only. Oversized bedding (comforters, quilts, heavy blankets, pillows) requires specialized low-heat fluffing and sanitizing. These items must be selected as a-la-carte add-ons when scheduling and placed in a separate clear bag or basket next to your canvas bag. We will provide our signature blue protective wrap upon arrival to ensure these items remain pristine.
### 4. Unattended Pickup & Delivery
If you opt for contactless porch or doorstep service, you assume responsibility for items before our driver takes possession and after they are returned. Mini Luxe Laundry Co. is not liable for bags lost, stolen, or damaged by weather during these unattended periods. A text confirmation will be sent immediately upon delivery to notify you that your items have arrived.
### 5. Garment Care & Liability
We utilize premium laundering practices. However, we are not responsible for inherent defects, color bleeding on non-colorfast fabrics, or damage to delicate items that require dry cleaning unless those items were explicitly declared and approved prior to processing. Normal risks of laundering, such as pilling or minor shrinkage, are not covered under our liability policy.
### 6. Cancellation & Billing
Memberships automatically renew on your scheduled billing cycle. You can manage or cancel your subscription at any time via the 'My Subscriptions' portal. To avoid being charged for the subsequent cycle, cancellations must be submitted at least 48 hours before your renewal date.
### REFUND POLICY
At Mini Luxe, we strive for perfection. Our refund policy is as follows:
- **Billing Errors & Service Failures:** If you are charged incorrectly or a service was not performed as promised, please notify us within 48 hours for a correction or service credit.
- **Damaged Items:** Claims for damaged items must be submitted within 48 hours of delivery with photographic evidence. Reimbursement is evaluated on a case-by-case basis.
- **No Refunds Provided:** Refunds are not issued for damage resulting from normal wear and tear, pre-existing garment weaknesses, manufacturing defects, or items left in pockets (e.g., a pen leaking in the wash). Subscription fees are non-refundable once the 48-hour pre-renewal window has passed.
BIOHAZARD & CONTAMINATED ITEMS POLICY
To ensure the safety of our staff and the hygiene of all client orders, we strictly regulate contaminated items:
- **Prohibited Contaminants:** We do not accept items containing bodily fluids (blood, vomit, waste), mold, mildew, or active infestations (bed bugs, lice, fleas).
Handling & Refusal:  If contamination is discovered during processing, we will immediately cease handling the items. Mini Luxe reserves the right to refuse service, isolate the items, or dispose of them if they pose a safety risk.
Surcharges: Items requiring separate, specialized sanitization due to minor contamination may incur a significant surcharge. If a client's contaminated order requires us to sanitize our vehicles or facility, the client will be held responsible for all professional remediation costs.

Client Acknowledgment
By requesting a pickup or enrolling in a subscription, you acknowledge that you have read, understood, and agreed to these Terms & Service Guidelines.