Refund & Service Credit Policy
Our Commitment to Excellence
At Mini Luxe Laundry Co., we strive to provide a flawless luxury experience. We understand that occasionally issues may arise, and we are committed to resolving them fairly and professionally. Where appropriate, we may offer re-cleaning services or service credits toward future pickups instead of cash refunds.
Reporting Issues & Timeframes
To ensure a swift resolution, any billing errors, missed services, or concerns regarding damaged items must be reported to our support team within 48 hours of your scheduled delivery or the date of the billing transaction. Issues reported after this window may not be eligible for review.
Billing & Service Errors
If a service is failed or missed due to an operational error on our part, we will provide a full service credit or refund for that specific occurrence. Billing discrepancies will be corrected promptly once verified against our system records.
Damaged Items
While we handle every garment with extreme care using non-toxic methods, we will evaluate claims for damage on a case-by-case basis. Proven damage caused by our process may result in a refund or replacement credit based on the item's depreciated value.
When Refunds Are Not Provided
Mini Luxe Laundry Co. does not provide refunds or credits for the following:
- Normal wear and tear or manufacturing defects.
- Pre-existing damage noted at pickup.
- Damage caused by items left in pockets (e.g., pens, lip balm).
- General dissatisfaction not qualifying as Luxe Standard failure.
- Subscription renewal charges once the 24-hour window has passed.